Refund policy

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping costs, as well as the shipping cost of the initial delivery are charged to the customer, except in the event of a manufacturing fault.

To start a return, you can contact us at hello@lakoen.com. Please note that returns will need to be sent to the following address: 8/158 Moray St, New Farm QLD 4005, Australia.

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that return shipping & shipping cost are the responsibility of the customer, and we will not arrange or pay for return shipping except in the event of a manufacturing fault.

You can always contact us for any return question at hello@lakoen.com.

Damages and manufacturing faults
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right. In the event of a clear manufacturing fault, we will cover the cost of the return shipment.

Exceptions / non-returnable items
All sale items are final sale. Therefore we cannot accept returns on sale items. All sale items

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note, that unless the return was due to a clear manufacturing fault, the cost of shipping will be deducted from the refund.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lakoen.com.